Whilst we do our best to keep any price rises to a minimum, we reserve the right to increase our prices at any time. Should we do so, we will contact you on receipt of your order with details of the increase, giving you the opportunity to cancel your order should you wish to do so.

Should your payment not clear then we may, in addition to any other rights we have we may:

  • suspend delivery of the product ordered or any part of them until payment has been cleared
  • legally recover those products already delivered to you from you or from your premises at any reasonable time and retain ownership until payment is accepted.
  • pass on to you any charges we incur in obtaining clearance of your payment.

Should we not pursue any of these rights immediately we will still retain the right to do so later if we so wish. You will not own the products until your payment for them has cleared.

2. VAT

VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly.

3. Delivery and charges

Delivery to UK addresses normally takes 3 working days from the date of despatch of your order by us. It is made through independent carriers. The independent carrier may require a signature from you on receipt of your order.

If you do not receive your order within 7 days of making your order, please contact us.

Should your order arrive damaged, please contact us as soon as practicable. Please retain the original packaging.

Our delivery charges are calculated based on weight and delivery destination. You may find that you can lower the delivery charges by splitting your order. Please contact us for further information.

If your order exceeds 5kg, please call us on the number shown in the shipping selection box. You will be provided with a code you can use on the checkout page which will automatically calculate the delivery charge due. If you checkout without a delivery charge, we will invoice you the charges separately. 

4. Our Products

Full descriptions of our products are given in our current catalogue. The products are suitable for the intended uses described.

5. Cancellation

You may cancel your order but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect.

6. Unforeseeable Problems

We will not be in breach of our obligation to you on the happening of any event beyond our reasonable control (e.g. industrial dispute or act of God) if this hinders or prevents our obligations to you.

7. Our Agreement

An agreement is made between us once we receive and accept your order.
These terms and conditions, along with the product descriptions featured on this website, will govern our agreement. Our agreement and any related matters are governed by English law, and could as agreed be resolved by Alternative Dispute Resolution (ADR) or the Courts

Your statutory rights are not affected.

phoneSales and Helpline

01348 874890

Notice for Schools

Schools, colleges and all educational establishments within the UK may prefer to order by telephone or email. These orders will be invoiced on our usual 30 days net terms. Orders received in this way and with a minimum net value of £350.00 (exc. VAT) will qualify for a 10% discount. This discount is not available on website orders

When ordering please include official order number or reference.

Contact us by:

EMAIL: This email address is being protected from spambots. You need JavaScript enabled to view it.

telephone +44 (0)1348 874890

or post your order to:

The Cuisenaire Company
Unit 5
Feidr Castell Business Park
SA65 9BB

Or click here to email us using our contact form.