Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- DVD that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at sa***@cu********.uk
Sale items
We will exchange the sale price of a sale item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sa***@cu********.uk and send your item to: our address below.
Shipping returns
To return your product, you should mail your product to:
EDUCATIONAL SOLUTIONS (UK) LTD
UNIT 5 FEIDR CASTELL BUSINESS PARK
FISHGUARD
PEMBROKESHIRE
SA65 9BB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sa***@cu********.uk for questions related to refunds and returns.
Privacy Policy
How we use the information you give us on this website.
This privacy policy sets out how Educational Solutions (UK) Ltd uses and protects any information that you give Educational Solutions (UK) Ltd when you use this website.
Educational Solutions (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Educational Solutions (UK) Ltd may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st March 2018
What we collect
This site is hosted by BIG COMMERCE which provides our online store and E-commerce services. Using the tools provided to us we use it to get the information we require to provide the goods that you want to buy. In the first instance we require:
- Your name
- Your contact information including email address and telephone number
- Demographic information such as postcode
What we do with the information we gather
We require this information to process your order and deliver your goods and provide you with an efficient service, and in particular for the following reasons:
- Internal record keeping
- Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- Financial Information:We use a third party payment platform to obtain your payment for our goods. We use PAYPAL, and this website passes some of the information it collects to Paypal e.g. address information. We do not hold credit card details or other payment information you provide. This is collected by PAYPAL via their secure payment process, and your payment details are stored on their servers.
We do not have access to your financial information, but through PAYPAL and BIG COMMERCE we have access to your name, email, invoice and delivery addresses and a telephone number. All of which allow us to fulfil our responsibilty to you as our customer.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and now the EU GDPR rules which come into eefect on 25th May 2018 . No fee is required. If you would like a copy of the information held on you please write to Educational Solutions (UK) Ltd or contact us via our website.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
TERMS OF SERVICE
- PRICES
Whilst we do our best to keep any price rises to a minimum, we reserve the right to increase our prices at any time. Should we do so, we will contact you on receipt of your order with details of the increase, giving you the opportunity to cancel your order should you wish to do so.
Should your payment not clear then we may, in addition to any other rights we have we may:
- suspend delivery of the product ordered or any part of them until payment has been cleared
- legally recover those products already delivered to you from you or from your premises at any reasonable time and retain ownership until payment is accepted.
- pass on to you any charges we incur in obtaining clearance of your payment.
Should we not pursue any of these rights immediately we will still retain the right to do so later if we so wish. You will not own the products until your payment for them has cleared.
- VAT
UK VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly.
SINCE BREXIT WE DO NOT CHARGE VAT ON ORDERS FOR EU REGIONS. WE COMPLETE UK PAPERWORK FOR EXPORT. YOU MAY BE CHARGED AN IMPORT TAX IN YOUR OWN COUNTRY BEFORE YOUR GOODS ARE RELEASED.
- Delivery and charges
Delivery to UK addresses normally takes 3 working days from the date of despatch of your order by us. It is made through independent carriers. The independent carrier may require a signature from you on receipt of your order.
If you do not receive your order within 7 days of making your order, please contact us.
Should your order arrive damaged, please contact us as soon as practicable. Please retain the original packaging.
Our delivery charges are calculated based on weight and delivery destination. You may find that you can lower the delivery charges by splitting your order. Please contact us for further information.
If your order exceeds 5kg, please call us on the number shown in the shipping selection box. You will be provided with a code you can use on the checkout page which will automatically calculate the delivery charge due. If you checkout without a delivery charge, we will invoice you the charges separately.
4. Our Products
Full descriptions of our products are given in our current catalogue. The products are suitable for the intended uses described.
- Cancellation
You may cancel your order at any time before despatch and up to 14 days after you have received the goods. We will respond confirming your cancellation. The date confirmed is the date the cancellation came into effect.
- Unforeseeable Problems
We will not be in breach of our obligation to you on the happening of any event beyond our reasonable control (e.g. industrial dispute or act of God) if this hinders or prevents our obligations to you.
- Our Agreement
An agreement is made between us once we receive and accept your order.
These terms and conditions, along with the product descriptions featured on this website, will govern our agreement. Our agreement and any related matters are governed by English law, and could as agreed be resolved by Alternative Dispute Resolution (ADR) or the Courts
Your statutory rights are not affected.
USE OF THIS WEBSITE
TERMS OF WEBSITE USE
Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
RELIANCE ON INFORMATION POSTED & DISCLAIMER
The information contained on our site is provided for general purposes only.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
INFORMATION ABOUT US
www.cuisenaire.co.uk is a site operated by Educational Solutions (UK) Ltd (“We”); we are a company registered in England and Wales under registration number 00532742. Our registered office is Beechey House, 87 Church Street, Crowthorne, Berkshire RG45 7AW. Our VAT number is GB 199 0191 36.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
JURISDICTION AND APPLICABLE LAW
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
TRADE MARKS
Cuisenaire is a UK registered trade mark of Educational Solutions (UK) Ltd.
VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact us via our website.
Thank you for visiting our site.